Healing begins with caring. Moyers

Facilitative Communication Skills

Actively Listening

Actively listening is paying undivided attention to what the client says and does.

Reflecting

Reflecting is repeating the client's verbal or nonverbal message for the client's benefit.

Imparting information

Imparting information is helping the client by supply ing additional data.

Clarifying

Clarifying is an attempt to understand the basic nature of a client's statement.

Paraphrasing

In paraphrasing , the nurse assimilates and restates what the client has said.

Checking Perceptions

Checking perceptions means sharing how one person perceives and hears another.

Questioning

Questioning is a very direct way of speaking with clients.

Structuring

Structuring is an attempt to create order or evolve guidelines.

Pinpointing

Pinpointing calls attention to certain kinds of statements and relationships.

Helpful skills in communication

Speak in a normal tone.

Do not raise your voice or shout.

Realize that speaking lauder does not increase comprehension.

Speak to the client on an adult level.

Remembe that impaired communication does not indicate impaired intelligence.

Avoid carring on more than one conversation at a time.

Ask simple auestions that require simple answers.

Keep the atmosphere quiet and relaxed.

Reduce or eliminate enviroment noises.

Make sure you have the client's attention before you start a important question.

Eric 编辑整理